Order & Return

Placing an Order:
Browse our extensive collection of exquisite jewelry on our website.
Select the desired item(s) and add them to your shopping cart.
Proceed to checkout, where you’ll provide shipping and billing information.
Review your order summary, including product details and total cost.
Confirm your order, and upon successful payment processing, you’ll receive an order confirmation via email.
Shipping & Delivery:
We offer reliable shipping services to deliver your jewelry promptly and securely.
Once your order is processed, you’ll receive a shipping confirmation email with tracking information.
Our team ensures careful packaging to safeguard your precious purchase during transit.
Expect your order to arrive within the estimated delivery timeframe specified at checkout.
Return Policy:
We understand that sometimes a purchase may not meet your expectations, and we’re here to assist you with returns.
If you’re not entirely satisfied with your purchase, you may initiate a return within [insert number] days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and tags.
Please contact our customer service team to initiate the return process. We’ll provide you with further instructions and a return authorization number (RMA) if applicable.
Upon receiving your returned item and verifying its condition, we’ll process your refund or exchange as per your preference.
Refund Process:
Refunds will be issued via the original payment method used for the purchase.
Please allow [insert number] business days for the refunded amount to reflect in your account, depending on your financial institution’s processing time.
Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.
Exchange Policy:
If you wish to exchange an item for a different size, style, or product, please contact us to arrange the exchange process.
Exchanges are subject to product availability. If the desired item is out of stock, we’ll work with you to find a suitable alternative or issue a refund.
Exceptions:
Customized or personalized items may not be eligible for returns or exchanges unless they are defective or damaged upon arrival.
Final sale items are not eligible for returns or exchanges unless they arrive damaged or defective.
Contact Us:
Should you have any questions or require assistance with your order or return, our dedicated customer service team is here to help.
Reach out to us via email, phone, or live chat, and we’ll promptly address your inquiries and concerns.